Consumer rights & withdrawal

This document addresses consumers and other people who receive mandatory consumer-equivalent protection, including qualifying Polish sole traders. A business label does not remove protection that the law gives you. The operator is Kacper Zaremba, ul. Łowicka 52 m. 1, 02-531 Warszawa, Poland; contact contact@gexna.com.

The GEXNA offer comprises Creator, PRO and all nine credit packages, subject to the international-availability rules. How to X — Coming soon. Not available to purchase.

Where Polish/EU distance-contract rules apply, you generally have 14 days from conclusion of a service contract to withdraw without giving a reason, subject to statutory exceptions and extensions. Send an unambiguous statement identifying the contract to contact@gexna.com or the operator’s postal address. The model withdrawal statement is optional. Other legally valid channels remain available.

Immediate access or using credits does not by itself waive this right. A charge for service supplied before withdrawal is assessed only where the required information, express request to start early and any required confirmation have been obtained. Without that evidence, we do not impose a blanket deduction for usage. Digital-content exceptions are not automatically applied to GEXNA SaaS or credit packages. Where legally required, reimbursement is made without undue delay and within 14 days after receipt of the withdrawal statement. Consumer rights & withdrawal explains the procedure.

Regional consumer rights

In the app, open Plan and credits → Purchase history → Withdraw from contract here for the relevant order, then confirm withdrawal. You do not need to give a reason. We record the statement and receipt time and provide an acknowledgment to download and by email. This confirms receipt, not completion of a refund. If you cannot access the account, you may still send an effective statement to contact@gexna.com or the operator’s postal address.

A SaaS subscription is a continuing service. A credit package is a one-time prepayment for specified GEXNA operations, without cash redemption, person-to-person transfers or payments to other sellers. Granting or using credits does not automatically mean full service performance or loss of withdrawal rights. Not every digital product falls under the digital-content exception. A Polish consumer generally has 14 days from conclusion of the contract to withdraw; statutory exceptions and extensions for missing information are assessed for the particular contract.

A request to start the service before the withdrawal period ends is a separate, unticked declaration. It is not a waiver of rights. Any proportionate charge for performance before withdrawal requires the statutory conditions and an individual assessment; the entire price or all consumed credits are not automatically deducted. The fully-performed-service exception is not applied without all required information and declarations.

A future ebook may be digital content supplied without a tangible medium. Where the law permits withdrawal rights to be lost, this requires prior express consent to supply, a separate acknowledgment of the loss and the required contract confirmation. These declarations are not collected now and the ebook remains Coming soon.

Where applicable, payments are reimbursed without undue delay and no later than 14 days after receipt of the withdrawal statement, subject to lawful rules for the particular contract. Refunds use the original payment method unless another method is expressly agreed without additional cost. Any legally due proportionate service charge is assessed under the conditions above, not imposed as a blanket deduction.

An applicable Merchant of Record policy may add protection. Refunding money, cancelling renewal and restoring an application operation allowance are different actions.

The digital service must meet the contract and applicable mandatory conformity requirements. Required security and other updates, and remedies for failure to supply or lack of conformity, are not excluded by an AI or availability disclaimer. Depending on the conditions, you may require the service to be brought into conformity and may have a right to price reduction or termination.

Email contact@gexna.com or write to the operator, identifying the account, issue and desired remedy. We will respond within 14 days where that Polish statutory deadline applies. You do not have to waive rights or withdraw a good-faith payment dispute as a condition of having a complaint examined.

Copy and complete the text below if you wish. It is an optional email/postal template, not an online submission form. No message is sent or contract cancelled by displaying or copying it.

To: Kacper Zaremba, ul. Łowicka 52 m. 1,
02-531 Warszawa, Poland; contact@gexna.com

I hereby give notice that I withdraw from my contract
for the supply of the following service/digital content:

Service / order reference:
Date the contract was concluded:
Name of consumer:
Address of consumer:
Account email / reply email:
Date:
Signature (only if this statement is sent on paper):

Keep evidence that your statement was sent. We will confirm receipt on a durable medium when required. Do not include payment-card details or a password.

You may seek help from a competent consumer authority or adviser and use legally available court or out-of-court routes. UOKiK information is available at prawakonsumenta.uokik.gov.pl. A choice of Polish law does not remove mandatory consumer protections that otherwise apply in your country. There is no compulsory private arbitration in these GEXNA documents.