Billing, cancellation & refunds

The GEXNA offer comprises Creator, PRO and all nine credit packages, subject to the international-availability rules.

How to X — Coming soon. Not available to purchase.

For app access, credits and service complaints: contact@gexna.com. For eligible Stripe Managed Payments transactions, payment support is provided through Link.

Before confirming any purchase, you must be shown the plan or package, exact payable amount and currency, applicable taxes, billing interval, automatic-renewal terms, activation and allowance rules, and cancellation/refund information. Any initial discount must explain the period and the later renewal price. A higher reference price is not evidence that it was previously charged.

No paid trial, future charge or add-on is authorised merely by creating a free account. Recurring billing requires the agreement disclosed in the purchase process. Paid access is activated after verified payment confirmation, not solely because a browser returns from checkout.

GEXNA fees do not include X Premium. Publishing General or Viral content beyond the standard X post length limit requires an appropriate X Premium subscription with longer-post support, obtained and paid for separately from the provider of X. Without that entitlement, choose Lite or shorten the text. Publishing remains subject to X account and integration restrictions; see Terms of service.

Creator and PRO renew automatically every month until cancelled. Cancel renewal in Plan and credits; paid benefits remain until the paid-through date. Cancellation alone does not refund a payment.

You may request closure of your entire account at contact@gexna.com. That request also includes stopping all future GEXNA subscription renewals; you do not need a separate cancellation request or to retain an account for that purpose. We do not complete the account-closure process while leaving automatic renewal active. Requests can also be handled without account access. The legal effectiveness of a notice is not postponed until support processes it. Accounting for the paid period, any service not supplied, refunds due and mandatory record retention remain separate obligations.

Unused subscription credits expire at the end of their paid billing period and do not roll over.

Purchased credits expire 90 days after each successful payment and remain usable after a subscription ends, subject to feature-access rules. Each purchase has separate balances and history. Subscription credits are used first, then purchased credits in earliest-expiry order.

After a subscription ends, your account, projects and history remain available under the retention rules. Free Find News allows three scans per UTC day. Make Post and Publication require valid credits and applicable feature permissions.

Each purchased credit package expires 90 days after its successful payment. Unused credits then become unavailable. Make Post and Publication are separate balances. The 90-day limit is shown before payment; the exact expiry date is shown in your purchase history after payment is verified.

Purchased credits remain usable after a subscription ends until their own expiry, subject to the relevant feature permissions. Another purchase or subscription renewal does not extend an older package. Subscription-included credits expire at the end of their paid billing period and do not roll over. Credits are account-specific, non-transferable and usable only for GEXNA software features; they are not money and cannot be redeemed with another merchant. Mandatory refund and consumer rights remain unaffected.

GEXNA does not offer voluntary refunds solely for a change of mind, an unused subscription, unused purchased credits or forgetting to cancel renewal. This applies to Creator, PRO and all nine credit packages. No additional money-back guarantee is offered. Cancelling renewal alone does not refund a payment.

This policy does not limit statutory withdrawal, remedies for non-supply or lack of conformity, billing errors, justified complaints or other mandatory rights. Applicable Stripe Managed Payments refund rules prevail over a more restrictive GEXNA rule. Stripe retains its refund powers, including its contractual right to issue refunds within 60 days; this is not an unconditional 60-day trial and does not shorten legal rights.

A partial monetary refund alone does not reduce credits or shorten a subscription period. Any lawful quantity adjustment identifies the purchase and affected units. A full refund normally removes only that purchase’s remaining unused rights; a full refund of the current subscription period also stops renewal, unless the resolution or mandatory law requires otherwise. Completed usage stays in the history. No negative credit balance or deduction from another purchase is created. Refunds use the original payment method unless a lawful alternative is agreed. Contact contact@gexna.com for service complaints or use the transaction-support route shown by Stripe/Link.

Where Polish/EU distance-contract rules apply, you generally have 14 days from conclusion of a service contract to withdraw without giving a reason, subject to statutory exceptions and extensions. Send an unambiguous statement identifying the contract to contact@gexna.com or the operator’s postal address. The model withdrawal statement is optional. Other legally valid channels remain available.

Immediate access or using credits does not by itself waive this right. A charge for service supplied before withdrawal is assessed only where the required information, express request to start early and any required confirmation have been obtained. Without that evidence, we do not impose a blanket deduction for usage. Digital-content exceptions are not automatically applied to GEXNA SaaS or credit packages. Where legally required, reimbursement is made without undue delay and within 14 days after receipt of the withdrawal statement. Consumer rights & withdrawal explains the procedure.

The no-voluntary-refund policy does not exclude a mandatory local right to withdraw, cancel, receive a remedy or recover a payment. A choice of Polish law does not remove mandatory protections otherwise available to a consumer. We do not apply a single worldwide cooling-off period or automatically treat every user as a business customer.

Report a duplicate charge, unrecognised renewal, access problem or service defect to contact@gexna.com, with the account email and transaction reference where available. Never send full card numbers or passwords. We will investigate our service and cooperate with the payment party; consumer complaints are answered within the applicable statutory deadline, including 14 days where Polish law requires it.

The separate Consumer rights & withdrawal document explains the distinction between withdrawal, cancellation and a defect complaint, including an optional model statement. It applies alongside this policy.

A SaaS subscription is a continuing service. A credit package is a one-time prepayment for specified GEXNA operations, without cash redemption, person-to-person transfers or payments to other sellers. Granting or using credits does not automatically mean full service performance or loss of withdrawal rights. Not every digital product falls under the digital-content exception. A Polish consumer generally has 14 days from conclusion of the contract to withdraw; statutory exceptions and extensions for missing information are assessed for the particular contract.

A request to start the service before the withdrawal period ends is a separate, unticked declaration. It is not a waiver of rights. Any proportionate charge for performance before withdrawal requires the statutory conditions and an individual assessment; the entire price or all consumed credits are not automatically deducted. The fully-performed-service exception is not applied without all required information and declarations.

A future ebook may be digital content supplied without a tangible medium. Where the law permits withdrawal rights to be lost, this requires prior express consent to supply, a separate acknowledgment of the loss and the required contract confirmation. These declarations are not collected now and the ebook remains Coming soon.

A future price or material renewal change requires the notice and consent applicable to that contract; a new website price is not permission to charge an existing customer silently. If we discontinue a paid service, we will address unused paid access and any refund due under the law and purchase terms. Contact the operator at contact@gexna.com or Kacper Zaremba, ul. Łowicka 52 m. 1, 02-531 Warszawa, Poland.

Make Post: 1 credit to generate a set of post variants.

Publication: 1 credit per attempt to publish a post on X. If X definitively rejects the publication, the credit is restored. If the outcome is uncertain, the credit remains used.

USD catalogue prices include applicable indirect taxes on a tax-inclusive basis; they are not net prices to which we add the same tax. Before final confirmation, Checkout shows the amount, currency and tax calculation result and may offer a local currency. Your bank’s exchange rate or fees may be separate. Stripe Managed Payments handles indirect taxes within its service coverage; it does not take over all GEXNA tax obligations in every country.

The GEXNA contract confirmation records the service, accepted terms and entitlements; it does not replace a Stripe/Link transaction or tax document. The document type, issuer and tax details depend on the particular transaction and SMP tax coverage. A document generated by Stripe does not mean that all of the operator’s record-keeping or invoicing duties have been taken over. For a document or data correction, provide the purchase reference at contact@gexna.com or use the Stripe/Link channel identified with the payment. We will determine the appropriate party and handling route; we do not promise an automatic additional GEXNA invoice for every purchase. The operator’s own obligations apply to the extent required by the applicable law.

Creator: 10 Discovery scans and 10 Radar scans per 24-hour period anchored to account creation, with separate allowances. Up to 30 articles per Discovery search; up to 2 custom RSS sources in Discovery. Analysis: not included. Queue: up to 100 articles. Allowances are account-wide, not per project. The number of articles found depends on the sources; the limit does not guarantee that many results.

PRO: 30 Discovery scans and 30 Radar scans per 24-hour period anchored to account creation, with separate allowances. Up to 50 articles per Discovery search; up to 5 custom RSS sources in Discovery. Analysis: included. Queue: up to 100 articles. Allowances are account-wide, not per project. The number of articles found depends on the sources; the limit does not guarantee that many results.

After the paid period ends, the account returns to Free unless another active entitlement provides a higher plan. The account and projects remain under the retention rules. Valid purchased credits still enable Make Post and Publication until their own expiry, without renewing a subscription. They do not retain Analysis or higher scan, result or RSS limits. Free provides 3 Discovery scans and 3 Radar scans per UTC day, up to 30 articles per Discovery search and 1 custom RSS source; it includes no monthly Make Post or Publication credits.

Analysis is a local report of GEXNA data for 1, 7 or 30 days. It does not retrieve performance metrics from X. Make Post prepares General, Lite and Viral; publication requires your own authorised X account, and longer posts may require separately paid X Premium.